Frequently Asked Questions
- Orders & Returns
How do I check my order status?
Click the Order Status link above the blue search bar or sign in to your fishersci.ca account and select Order Status from the Your Account dropdown.
How do I place an order?
If you’re ordering directly through fishersci.ca, sign in to your account. Search for or browse to the items you’d like to purchase and add them to your cart. When you’re ready to checkout, click the shopping cart icon located on the blue bar at the top of the site. Review your items and click Start Checkout. Fill out all of the required fields and click Checkout. Select your payment method and click Submit Order.
If you’re ordering through an eProcurement system, sign in to your institution’s marketplace and click on the Fisher Scientific icon on your dashboard. Search for or browse to the products you’d like to purchase and add them to your cart. When you’re ready to check out, click the shopping cart icon located on the blue bar at the top of the site. Click Return Cart to Purchasing Application to complete the transaction through your marketplace.
How do I order by catalog number?
Sign in to fishersci.ca and select Order By Catalogue Number from the Your Account dropdown. Enter the catalog numbers, quantities, and units of measure for the products you’d like to purchase. If you don’t know the catalog numbers, you can search for the products on our site to find the catalog numbers.
When you’re ready to check out, click Add Items to Cart. The page will refresh and you’ll be taken to your cart where you can proceed to checkout.
How do I look up my order without signing in?
Select Order Status above the blue bar at the top of the site. Enter your order number and postal code and click Check Order Status. You’ll be able to view the status of your order, sign up for order notifications, and reorder those items.
How do I obtain a copy of my invoice?
Sign in to your fishersci.ca account and select Order Status from the Your Account dropdown. Select the Invoices tab to view or download your invoices. They can be sorted by invoice date.
- Search & Browse
How do I search for products?
Enter a keyword, catalog number, CAS number, or manufacturer part number in the search box located in the blue bar at the top of the site and either hit enter or click on the magnifying glass to the right of the box.
How do I request product documentation?
To find product documentation, click on either Product Certificates or Safety Data Sheets above the blue bar at the top of the site. From these pages, you can search for certificates and safety data sheets, formerly called material safety data sheets.
How can I narrow down my search results?
You can narrow down your results by selecting one of the refinements to the left of the search results. Filters include category, special offers, and brands. Depending on the product category, other filters may appear such as capacity, material, and more.
How can I get help finding product certificates?
If you can’t find the right product certificate using our Product Certificate search or by visiting the product page, you can email firstname.lastname@example.org.
How can I find popular products?
While viewing search results, you can filter by popular products. Click the down arrow by the Sort By field and select Most Popular to see the most popular products based on your search criteria.
- Accounts & Invoices
How do I register for an account?
Select Register for an Account from the My Account dropdown in the blue bar at the top of the site. Complete the fields on the Create Your Account to Buy Online page and click Next.
How do I apply for a corporate account?
Select Register for an Account from the My Account dropdown. Click Apply for a Corporate Account. Complete all the fields in the three-step process and click Submit.
How do I apply my contract pricing online?
To apply your contract pricing online, you must sign up for a FisherFast corporate account.
Select Register for an Account from the My Account dropdown in the blue bar at the top of the site.
Click Sign-up for a FisherFast Corporate Account. Fill out all of the required fields and click Submit.
How do I view and download invoices?
Sign in to your fishersci.ca account and access your account dashboard by selecting Account Dashboard from the Your Account dropdown. From the dashboard, click on either Open or Paid Invoices. You will be taken to the Invoices tab of the Order Status page where you can view and download invoices.
How do I reset my password?
If you forget your password, select Forgot Password from the My Account dropdown. You’ll be asked to enter your email address and answer your security question.