Unity Lab Services™ Tech Direct Service Plan for Thermo Scientific Water Purification Systems

Description

ULS TECH DIRECT SERVICE PLAN for Thermo Scientific Laboratory Equipment
Continue service support post factory warranty with enhanced remote support and annual preventative maintenance

3 business day response time¹ for corrective maintenance. 15 % discount off billable rates for engineer labor, and factory-certified replacement parts for on-site corrective maintenance visit.

• One (1) scheduled Preventative Maintenance visit including a preventative maintenance kit (where applicable)
• Priority unlimited access to our OEM-trained Technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using the latest digital remote support tools.
• Access to our on-line service knowledge base
• Corrective Maintenance Repair Guarantee for the duration of product warranty or 1 year whichever is longer²
• Loaner instrument included as availability allows and where loaners are available for the duration of the repair³
• Instrument Software/ Firmware updates⁴ included as needed to support a preventative maintenance visit.
• Smart Connected Services⁵
  • Intelligent Monitoring of real-time digital remote monitoring for up to 63 critical parameters.
  • Proactive, auto-notification to Thermo Fisher Scientific technical support experts for issue resolution or expedited dispatch.
  • Fleet-level health reports with advanced control charting enhanced with expert recommendations for condition-based maintenance.
• 10% discount on additional services including additional preventative maintenance visits, calibration and qualification services

Footnotes:

1. Response time available within 50 miles of the following cities. Seattle, Portland, San Francisco, Sacramento, Los Angeles, San Diego, Phoenix, El Paso, Salt Lake City, Denver, Dallas, Austin, San Antonio, Houston, Kansas City, Des Moines, Memphis, Saint Louis, Minneapolis/Saint Paul, Milwaukee, Chicago, Nashville, Indianapolis, Atlanta, Jacksonville, Tampa, Miami, Raleigh, Richmond, Cincinnati, Cleveland, Pittsburgh, Buffalo, Baltimore, Washington DC, Philadelphia, New York, Boston. Columbus
2. As defined in the contract terms and conditions
3. Loaner product is subject to availability
4. Upgrades to new versions of software not included
5. Smart connected services are available on Smart connected devices only