Returned Goods Policy

Note: Last updated in May 2011

Fisher Scientific has updated our Returned Goods Policy to ensure clear documentation for our customers.

 

Returns must be authorized by a Fisher Scientific Customer Service Representative and must include the following information:

  1. Customer name and address
  2. PO (Purchase Order Information)
  3. Fisher order number
  4. Date of invoice
  5. Fisher Scientific catalogue number(s) being returned and quantity

In order to ensure that credit is received, customers may return items no more than 90 days after the sale of the item and, once a Returned Goods Authorization (RGA) has been issued, customers have 30 days to ship the product back to the required location. Each shipment must reference the RGA number.

Fisher Scientific will apply a 20% restocking fee on returned goods. If a replacement order for equal or greater value is made, the restocking fee will be waived.

The Following Items Cannot be Returned:

  1. Products not in completely resalable condition (including products with damaged, missing, or defaced labeling or packaging)
  2. Chemicals, reagents, diagnostics, sterile or controlled (regulated) items unless products do not meet specifications
  3. Laboratory apparatus or instruments that have been used or are missing original packaging, labeling and/or operating manuals
  4. Temperature sensitive items or other perishables
  5. Products purchased on a special order basis
  6. Products not purchased from Fisher Scientific
  7. Products with an expired shelf life or an expiration date too short for resale
  8. Discontinued items
  9. Products that contain mercury
  10. Medical devices
  11. Controlled goods

Important Points for Product Specific Returns:

  1. Each shipment of hazardous chemicals must be packaged and labeled in accordance to the Transportation of Dangerous Goods (TDG) Regulations
  2. Each return for any laboratory equipment, must accompany a certification from an authorized representative of the company that that the equipment was properly decontaminated in accordance to the current regulations. Fisher Scientific reserves the right to refuse acceptance of any piece of equipment that appears not to have been decontaminated
  3. For the return of any product, the Return Goods Authorization (RGA) number would be placed on the outside of the package